Policies at Little Bo-Nique
In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!
Returns and Refunds
HOW IT WORKS
We hope you love your Little Bo-Nique purchase, if however your order is not suitable we offer a simple returns process; please ensure you return your items within 7 days from the date you receive your order, this includes full price items only. Sale items are unfortunately non-refundable.
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Return address is:
Little Bo-Nique
53 Gerard Street
Ashton in Makerfield
WN4 9AG
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All items must be returned to us without any signs of wear and the original tags must be still attached for a refund or exchange to be authorised. We do not provide pre paid return labels.
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Include your full name, address and order number inside the parcel to avoid any delays in processing your return. Please also advise of your item size/colour required if you are requesting an exchange.
If however the item requested for the exchange is not available the return will be automatically refunded & processed as per our standard refund policy.
Refunds are processed within 7 working days of receipt using the same payment method used to place the order.
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Privacy Policy
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We are committed to safeguarding the privacy of our website visitors; this privacy policy sets out how we will treat your personal information.
What information do we collect?
We may collect, store and use the following kinds of personal data:
information about your computer and your visits to and from the use of this website, such as your IP address, geographical location, browser type, referral source, the length of visit and number of page views;
information relating to any transactions carried out between you and us on or about this website, including information relating to any purchases you make of our goods or services (including name, e-mail address, postal address and phone number); Please note we do NOT see or keep any of your bank details.
information that you provide to us for the purpose of subscribing to our e-mail newsletter.
Using your personal data
Personal data submitted on this website will be used for the purposes specified in this privacy policy or relevant parts of littlebo-nique.com
We may use your personal information to:
improve your browsing experience by personalising the website;
send to you goods purchased via the website;
send invoices to you, and collect payments from you;
send you email notifications which you have specifically requested;
send to you our newsletter and other marketing communications (relating to our business which we think may be of interest to you by post or, where you have specifically agreed to this, by email (you can inform us at any time if you no longer require marketing communications to be sent to you by contacting us.
We will not provide your personal information to any third parties for the purpose of direct marketing.
Other disclosures
In addition to the disclosures reasonably necessary for the purposes identified elsewhere in this privacy policy, we may disclose information about you.
To the extent that we are required to do so by law;
In connection with any legal proceedings or prospective legal proceedings;
To establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
Except as provided in this privacy policy, we will not provide your information to third parties.
Security of your personal data
We will take technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology. You are responsible for keeping your password and user details confidential. We will not ask you for your password.
Policy amendments
We may update this privacy policy from time-to-time by posting a new version on our website.
Your rights
You may instruct us to provide you with any personal information we hold about you.
You may instruct us not to process your personal data for marketing purposes by email at any time in practice, you will usually expressly agree in advance to our use of your personal data for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal data for marketing purposes).
Third party websites
The website may contain links to other websites. We are not responsible for the content, privacy policies or practices of third party websites. However, we do not currently link to other websites via our website.
Updating information
Please let us know if the personal information, which we hold, about you needs to be corrected or updated.
Contact
If you have any questions about this privacy policy or our treatment of your personal data, please feel free to contact us via any of our contact options.
How we use Cookies
A cookie is a small file, which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes ,and then the data is removed from the system.
Overall, cookies help us provide you with a better website experience, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.